# Ketch Locksmiths | Trusted Locksmith in Singapore ## Pages - [About](https://ketch.sg/about/): About / The practice A practice run with uncommon care. Singapore’s locksmith trade is overpopulated with handymen and underpopulated with craftsmen. We are trying to balance the ledger one door… - [Blog](https://ketch.sg/blog/): Volume IV · 2026 · The Field Journal Field notes from the door. A working locksmith’s column. Practical advice, honest opinions, and the occasional rant — written by the people… - [Contact](https://ketch.sg/contact/): Company Request a locksmith Your name Mobile Email Postal code / area What kind of door? HDB main door HDB gate Condo entry Landed front door Office / commercial Other… - [Digital Lock Emergency](https://ketch.sg/digital-locks/): Service 02 / Priority When the smart lock isn’t. Battery dead, motor jammed, firmware crashed, fingerprint sensor refusing to recognise anything. Whatever has gone wrong, we can open it, remove… - [Home](https://ketch.sg/): Est. Singapore · UKLA Certified The quiet discipline of good locks. Ketch is a Singaporean locksmith service for owners and managers who would rather have something done properly than done… - [Lock Replacement](https://ketch.sg/replacements/): Service 01 / Priority Replacing the locks you’ve outgrown . Traditional deadbolts, mortice locks and cylinders that are old, faulty, or no longer matched to the door they sit in.… - [Our Story](https://ketch.sg/our-story/): About / Our story From the classroom to the keyway. Five chapters in the life of Kenneth Wong, the route from consultant and lecturer to UKLA-certified locksmith, and the moment… - [Payment Method](https://ketch.sg/payment-method/): Ketch convenience · Payment methods Convenient payment options, anytime, anywhere. Our customers deserve convenient payment, on the day, on the doorstep. That’s why, aside from cash, PayNow and PayLah!, we… - [Privacy Policy](https://ketch.sg/privacy-policy/): Legal · Privacy Policy Privacy Policy. At Ketch Locksmiths (Ketch Services), we are committed to protecting your personal data and respecting your privacy in accordance with Singapore’s Personal Data Protection… - [Rates](https://ketch.sg/rates/): Index 02 / Rates The price you pay before we arrive. These are typical starting rates for the most common jobs. Every estimate we quote is firm before we begin… - [Services](https://ketch.sg/services/): Index 01 / Services The full practice, end‑to‑end. Thirteen things we do, every week, across Singapore. Two we are particularly known for. The rest are the steady backbone of a… - [Terms of Service](https://ketch.sg/terms-of-service/): Legal · Terms of Service Terms of Service. Thank you for visiting ketch.sg (the “Service”), operated by Ketch Services (Ketch Locksmiths). By accessing or using this Service, you agree to… - [Testimonials](https://ketch.sg/testimonials/): Index 03 / Testimonials Said about us, in their words. Reviews collected across Google and Facebook, all from people who chose to write something after the door closed behind us.… --- # About URL: https://ketch.sg/about/ About / The practice A practice run with uncommon care. Singapore’s locksmith trade is overpopulated with handymen and underpopulated with craftsmen. We are trying to balance the ledger one door at a time. Our story → Speak with us The story Family men first, locksmiths second. We are not just businesspeople. We are family men, which is exactly why we take the protection of yours so seriously. The locks we fit guard your home, your business, and the people who live and work behind them. Ketch is a registered locksmith offering professional door-lock and repair services to residential, commercial and government clients across Singapore. We believe in doing our best, honestly, every time. This is our livelihood; our reputation is on the line with every door we work on. No cutting corners. We are particular about workmanship and careful when we work, avoiding or minimising any damage in the process. After every install we run our own functional and safety checks, then walk the customer through the same checks themselves, and through how to use the new hardware where applicable. The job isn’t finished until that’s done. We clean up after ourselves. We only recommend and supply tested, proven hardware. And we never compromise on lock quality, the right balance of function, safety and value is what protects you long after we’ve gone. Speak with us → What sets us apart Four pillars our customers can count on. 01 · Trusted Professional accreditation Ketch locksmiths are professionally accredited by the UK Locksmiths Association (UKLA). We trained in England under certified, highly experienced professionals and abide by the UKLA’s standards on workmanship and clear pricing. Singapore has many capable locksmiths, and many more untrained handymen and transient amateurs not registered with the authorities. UKLA membership is how we put a name, a guild and a reputation behind every job we take. 02 · Insured Added protection Ketch is registered in Singapore, accredited by the UKLA, and carries full liability insurance. The insurance protects both us and our clients against accidental damage to property, the locksmith equivalent of motor cover. When someone is working on the lock that protects your home or business, knowing they’re properly insured is a small piece of peace of mind that ought to be standard. With us, it is. 03 · Expertise Skills & experience Our locksmiths have over 25 years of collective experience across residential, commercial and workplace settings, from lock changes to door and grill repair, anywhere on the island. We send our team for skills-development and upgrading courses to keep up with the latest techniques and technologies, and we communicate clearly in fluent English with a working second language (Mandarin) so the conversation around your door is never the friction. 04 · Quality Tools & equipment We only use proven, professional tools from leading manufacturers in the US, Japan and Germany. Cutting corners on equipment risks the customer’s property, and our reputation. Neither is worth the saving. Every tool and piece of equipment is service-checked daily. Reliable, serviceable, clean and ready to deploy. Like us, our kit is always on standby. 600+ Five-star reviews 5.0 Google rating 30 min Avg. response time 25 yrs Collective experience Letter from the founder We are family men first. Every door we work on protects someone’s family too, and that is how we keep treating it. Kenneth Wong  ·  Founder --- # Blog URL: https://ketch.sg/blog/ Volume IV · 2026 · The Field Journal Field notes from the door. A working locksmith’s column. Practical advice, honest opinions, and the occasional rant — written by the people who actually do the work. 100 Blogs 14k Readers / mo 1×wk Cadence FILTER All 100 Digital Locks 38 Locksmith Services 34 Lock Replacement 32 Landlords 11 Commercial Locks 11 Practice 11 SORT Most recent Oldest first Longest read Shortest read List Index ★ Current Blog 8 August 2026 ↳ 8 min read · No. 100 Locksmith services in singapore Practical locksmith services in Singapore for HDB, condo and shopfronts. Fixed quotes, 30-minute response, UKLA #8072. Call +65 8818 3193 today. Read the blog → Filed under Digital Locks Written by Kevin Wong Length 1,753 words · 8 min Published 8 August 2026 Recent blogs — Nos. 099 → 091 ↳ Showing 9 of 99 · Page 01 / 10 No. 099 Cheap locksmith singapore Low “from” figures often become second visit bills. See what cheap locksmith Singapore quotes skip, and how fixed pricing holds. Call +65 8818 3193. Lock Replacement 6 Aug 2026 10 min read → No. 098 Gate locks Practical guide to HDB and condo gate locks in Singapore humidity — rust, alignment, digital options, and fixed-quote help from Ketch. Call +65 8818 3193. Digital Locks 4 Aug 2026 9 min read → No. 097 What “locksmith singapore cheap” results leave unfinished on your door “Locksmith singapore cheap” often means unfinished alignment and surprise add-ons. See what gets skipped — fixed quotes from Ketch on +65 8818 3193. Lock Replacement 2 Aug 2026 10 min read → No. 096 Keysmith singapore calls that quietly weaken home security Quick keysmith Singapore visits often skip door alignment and humidity checks, leaving HDB locks vulnerable after the first monsoon. Learn the diagnostic steps that protect long-term security. Landlords 31 Jul 2026 8 min read → No. 095 What actually shapes locksmith price singapore quotes in practice Door type, access rules, digital models and call timing all affect final figures. See how fixed quotes before work begins remove the uncertainty for HDB and condo jobs. Lock Replacement 17 Jul 2026 7 min read → No. 094 Singapore locksmith charges that actually stay fixed after the quote Phone quotes for locksmith work in Singapore often change once the technician sees the door. Learn why fixed quotes require on-site inspection and how to avoid surprise add-ons. Lock Replacement 15 Jul 2026 8 min read → No. 093 Yishun lockouts highlight the hidden price of fast arrivals Yishun HDB residents discover why fast locksmith arrivals often lead to repeat callouts. Learn the alignment checks that survive humidity and daily use. Lock Replacement 13 Jul 2026 7 min read → No. 092 The operational realities behind every Singapore locksmith visit A landlord’s HDB handover exposed gate drift from humidity and keys still working. Learn the layered checks that turn a quick swap into reliable security continuity. Lock Replacement 10 Jul 2026 7 min read → No. 091 The hinge alignment most Singapore homes overlook on main door lock upgrades Singapore homeowners and landlords discover why main door lock upgrades fail when hinge alignment and frame condition are ignored. Learn the checks that prevent early jamming and sensor… Digital Locks 8 Jul 2026 9 min read → 099 Cheap locksmith singapore Lock Replacement 6 Aug 26 10 min 098 Gate locks Digital Locks 4 Aug 26 9 min 097 What “locksmith singapore cheap” results leave unfinished on your door Lock Replacement 2 Aug 26 10 min 096 Keysmith singapore calls that quietly weaken home security Landlords 31 Jul 26 8 min 095 What actually shapes locksmith price singapore quotes in practice Lock Replacement 17 Jul 26 7 min 094 Singapore locksmith charges that actually stay fixed after the quote Lock Replacement 15 Jul 26 8 min 093 Yishun lockouts highlight the hidden price of fast arrivals Lock Replacement 13 Jul 26 7 min 092 The operational realities behind every Singapore locksmith visit Lock Replacement 10 Jul 26 7 min 091 The hinge alignment most Singapore homes overlook on main door lock upgrades Digital Locks 8 Jul 26 9 min ← Previous 1 2 … 10 Next → The Quarterly · No spam, ever A quarterly note. Never spam. Four times a year, a short letter on home security. Practical, opinionated, and written by people who do this for a living. Unsubscribe with one click. Subscribe → 1,420 SUBSCRIBERS 4×/yr CADENCE 0 SPAM EVER --- # Contact URL: https://ketch.sg/contact/ Company Request a locksmith Your name Mobile Email Postal code / area What kind of door? HDB main door HDB gate Condo entry Landed front door Office / commercial Other What do you need? Lock replacement Digital lock emergency Lockout / lost keys Car / van opening Safe opening Moving house Maintenance Consultation Tell us a little more Urgency Today, urgent Within 48 hours Sometime this week Just a quote for now Send request → We reply by WhatsApp or phone, usually within the hour during operating hours (5am – 5pm SGT). Or reach us directly Phone & WhatsApp +65 8818 3193 5am – 5pm SGT, seven days a week Email kenneth@ketch.sg Workshop 60 Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051 Credentials UKLA Member 8072 UEN 53467029J GST M9-0008879-T --- # Digital Lock Emergency URL: https://ketch.sg/digital-locks/ Service 02 / Priority When the smart lock isn’t. Battery dead, motor jammed, firmware crashed, fingerprint sensor refusing to recognise anything. Whatever has gone wrong, we can open it, remove it, and put a working lock back on the door, today. Request emergency call-out → Call +65 8818 3193 30 min Avg. response Same day Replacement 5+ Brands fluent in Independent Not tied to manufacturer Brands we work on Independent of every manufacturer. Fluent in all of them. Samsung Yale Kaadas Philips Igloohome Hafele Assa Abloy Aqara Solity Genesis We are not affiliated with any lock manufacturer or their official service centres. We work independently, which means same-day support without waiting for an appointment slot from a brand call centre. Why digital locks fail Three categories. One fix: a working door. Failure / 01 Power Batteries fully discharged. Backup terminals unresponsive. Power surges from poor wiring. The lock has no idea what time it is, let alone whether to open. Failure / 02 Mechanism Motor jam. Latch misalignment from years of door settle. Stripped gear in the drive train. The brain works, the body won’t move. Failure / 03 Firmware Bricked update. Fingerprint database corrupted. Bluetooth pairing dropped without a recovery path. The lock is technically alive, just unwilling. Field protocol What we do when we arrive. Discreet, methodical, and clean. We do not want your neighbours to know what just happened any more than you do. Request emergency call-out → 01 Diagnose externally. Power, mechanical, firmware, we identify which without forcing entry first. 02 Attempt non-destructive entry. External power injection or manufacturer-known recovery, where available. 03 Open if required. Drilled removal of the body, never the door. Damage is contained to the discarded hardware. 04 Replace on the spot. Mechanical fallback or new digital unit, fitted, registered and tested. 05 Document the cause. So you can argue it with the manufacturer if you choose to. Field note “Got home from a long flight to find my lock dead and I was stuck outside. Tried calling a few places, none picked up. Found Ken who promptly answered. ” June Alexis Leong  ·  Facebook review --- # Home URL: https://ketch.sg/ Est. Singapore · UKLA Certified The quiet discipline of good locks. Ketch is a Singaporean locksmith service for owners and managers who would rather have something done properly than done quickly, though we usually manage both. Request a locksmith → View services 600+ Five-star reviews 30 min Avg. response 100% 🇸🇬 Singapore Singaporean owned and operated UKLA 🇬🇧 United Kingdom Certified · Member 8072 UK Locksmiths Association  ·  Member 8072 Licensed & Insured Samsung  ·  Yale  ·  Kaadas  ·  Philips  ·  Igloohome Cashless & Cards Accepted Same-day Island-wide Two services we are known for When the lock has outlived its purpose, or refuses to perform on the day it matters most. Replacement of traditional locks, aged or faulty. Deadbolts that no longer turn cleanly. Cylinders worn smooth from twenty years of daily use. Mortice locks that seize up suddenly. We replace them with hardware suited to your door, not the easiest one to install. See the work → Digital lock emergency opening, removal & replacement. A faulty smart lock can ruin your day. We open, remove and replace digital locks from every major brand, cleanly, quickly, and without drama. Same-day, island-wide. See the work → From the workshop A lock is a quiet contract between you and the door. Our job is to keep it. Kenneth Wong  ·  Founder The full practice Our complete suite of locksmith services. 03, Locked out & lost keys HDB and condo lockouts, damage-free entry, on-site replacement when required. 04, Moving house Replace inherited locks, register new keys, secure your perimeter before the boxes arrive. 05, Lock maintenance Annual servicing for digital and mechanical hardware. Catch the failure before it becomes the emergency. 06, Key management Master-key systems, keyed-alike sets, and access registers for landlords and offices. 07, New installations Specification and fitting of new mechanical or digital hardware on doors, gates and cabinets. 08, Commercial Retail, F&B, clinics and offices, lock changes scheduled around your operating hours. 09, Short-term lets Tenant turnover, lost keys, and discreet rekeying for landlords and property managers. 10, Consultation On-site assessment of your front door’s weakest link, with a written specification. Approach Three rules we won’t bend. Locksmithing in Singapore is a saturated market. We’ve built a small, careful practice by refusing to do certain things, and being unusually precise about everything else. 01 Quote before we open the toolbox. You will know the price before any work begins. There are no late surcharges, no ‘site fees’, no ‘harder than expected’. 02 Repair where repair is honest. If your existing lock can be saved, we say so, even when replacement would pay us more. 03 Specify the right hardware, not the easiest. The lock that’s in our van isn’t always the lock for your door. We carry options and we explain the difference. Said about us Six hundred reviews. One consistent note. Read all reviews → ★★★★★ “Mr Kenneth Wong sent by Ketch Locksmiths was very polite. He did a good neat job and waited patiently for us to test the lock.” Fezeng via Google ★★★★★ “Got home from a super long flight to find my lock dead and I was stuck outside. Tried calling a few places, none picked up. Found Ken who promptly answered.” June Alexis Leong via Facebook ★★★★★ “Punctual rather than says 10 to 12 and shows up after 12. Fast, efficient, polite, even pleasant to chat with. English speaking is always a plus.” Ronald Hee via Google Need someone today? We answer the phone. Operating hours 5am to 5pm SGT. For urgent matters outside hours, WhatsApp goes through. Call +65 8818 3193 WhatsApp --- # Lock Replacement URL: https://ketch.sg/replacements/ Service 01 / Priority Replacing the locks you’ve outgrown . Traditional deadbolts, mortice locks and cylinders that are old, faulty, or no longer matched to the door they sit in. We replace them with hardware appropriate to your home, not whichever one happens to be in the van. Request replacement → See typical rates When to replace Five quiet signs your lock is finished. 01 The key needs persuasion. Wiggling, lifting, half-turning, small rituals that mean the cylinder is worn past tolerance. 02 The bolt seizes. Singapore weather doesn’t break good locks. It exposes ones that were already failing. 03 You inherited keys. Bought, rented, or moved in, you do not know who else holds a copy. 04 It’s older than fifteen years. Mechanisms in tropical climates do not age in straight lines. 05 You have started to think about it. You usually don’t think about your locks. That you are now is the answer. Hardware we install The right lock for the right door. HDB main doors, condo entries, internal doors, gates and cabinets. Every door has a correct answer. Deadbolts Single & double cylinder. Anti-drill, anti-pick variants for main doors. Mortice locks Embedded into HDB & condo main doors for a second layer of security. Cylinder swaps Replace just the cylinder, faster, cheaper, often the right answer. Gate locks Hookbolt and mortise locksets for HDB metal gates. Padlocks Service entrances, store rooms, secondary access points. Cabinet locks Mailboxes, drawers, low-security but high-frequency. Knob locks Replacement for failing internal door hardware. What happens From call to closed door. Most lock replacements complete in a single visit, between thirty minutes and ninety. We arrive when we say we will. 01 Conversation. Photo of the lock by WhatsApp, or a short call. 02 Written estimate. Hardware option, parts, labour, total, before we travel. 03 On-site. Removal, fitting, alignment, and a careful test. 04 Handover. Keys registered, paperwork sent, payment by cash, card or PayNow. Bring us a lock that’s ready to go. Send us a photo over WhatsApp, or call. Most quotes are returned within the hour. Request replacement → See typical rates --- # Our Story URL: https://ketch.sg/our-story/ About / Our story From the classroom to the keyway. Five chapters in the life of Kenneth Wong, the route from consultant and lecturer to UKLA-certified locksmith, and the moment on a Singapore slope that changed everything. The practice → Speak with Ken Story by Kenneth Wong If you want to do something, do it well. A Hokkien saying he learned in the military, and never put down. View full panel → Chapter 01 · Before the locks Close Chapter 01 · Before the locks A consultant, an entrepreneur, a teacher. Locksmiths aren’t born with tools in hand. Long before he ever fitted a deadbolt, Kenneth Wong worked as a consultant and entrepreneur, then spent more than a decade as a lecturer in business subjects. Teaching young Singaporeans was its own kind of inspiration. He picked up a Hokkien saying from his military days and never let go of it: if you want to do something, do it well. That line became the brief he handed to every student, relentlessly ensure quality, in everything you do. True grit and steely perseverance, he’d tell them, will see anyone through any adversity. Chapter 02 · A restless decade Building things that hadn’t been built before. A gung-ho attitude, applied to teaching, led to a few groundbreaking detours. Kenneth set up and ran what was, at the time, Singapore’s largest vending-machine mall, without outside funding. Soon after, his students launched the country’s largest vending tradeshow. For a public servant, this was unusual stuff. He was seen as a misfit. He kept thinking about returning to the private sector, hesitated for years, and one day finally took the plunge. It didn’t suit him. Again. He felt despondent, until an ordinary moment on the street rearranged everything. View full panel → Chapter 02 · A restless decade Close View full panel → Chapter 03 · The epiphany Close Chapter 03 · The epiphany A man with no legs, a slope, and a quiet decision. Near his workplace one day, Kenneth saw a tissue seller in a wheelchair struggling up a slope. He stopped to help. Pushing the chair up the rise, he was reminded of his own mantra about grit, about seeing anyone through any adversity. If a man without legs can make an honest living in this kind of environment, he thought, so can anyone. It was time to take drastic action. He looked around for an essential service that would benefit from genuine customer care and world-class professionalism, and landed on locksmithing. He had always loved taking apart and fixing mechanical things. The fit was unmistakable. Chapter 04 · Apprenticeship Fifteen-hour days under a sifu. A handshake, then the work. Kenneth sought out and took tutelage under a sifu locksmith. Gruelling fifteen-hour days and nights followed. He travelled with his teacher to all sorts of places, opening doors, removing, fixing and installing locks, serving clients, and on more than one occasion freeing trapped people from their own homes. It was the apprenticeship most people don’t take and don’t see. By the end of it, the trade had stopped being a curiosity and started being a calling. View full panel → Chapter 04 · Apprenticeship Close View full panel → Chapter 05 · The Ketch is built Close Chapter 05 · The Ketch is built Named for a sailboat, mixed like a cocktail. He named the company Ketch after the type of two-masted sailing vessel. It was an appropriate name, quietly, it was also formed by the two words Key and Latch. Ken concocted what he calls the “Ketch cocktail”: service quality, professionalism, technical expertise, and efficiency, served with a generous dash of sincerity, and topped off with a sprinkling of warmth. Customers noticed. To put a real institution behind the work, Ken headed to England to take a professional trade course and earn membership in the UK Locksmiths Association. He came home trusted, vetted, and certified. Today, Ketch sails the high seas, braving high waves and strong tides. The winds may howl and blow strong, but we’ve now got thousands of customers, supporters and friends cheering us on. A note from the founder The winds may howl and blow strong, but the boat is full, and the people on it are good. Kenneth Wong  ·  Founder, Ketch Speak with Ken → How we work Story by Kenneth Wong · Original artwork by Kelvin Chan --- # Payment Method URL: https://ketch.sg/payment-method/ Ketch convenience · Payment methods Convenient payment options, anytime, anywhere. Our customers deserve convenient payment, on the day, on the doorstep. That’s why, aside from cash, PayNow and PayLah!, we accept all major credit cards. Request a locksmith → Accepted payment options Four ways to settle, you pick. 01 Cash Paid on site, after the work is done. Receipts issued on request. 02 PayNow Instant bank transfer via UEN or QR code. The fastest local option. 03 PayLah! Instant transfer through the DBS / POSB app. Tap, send, done. 04 Major Credit Cards Visa, Mastercard, American Express, UnionPay, processed securely on site. Why customers choose Ketch Pay how you like, with peace of mind. Every transaction is handled cleanly and professionally, so you can focus on getting back to your day with complete peace of mind. 01 Fast and flexible Pick whichever method fits the moment, cash on the doorstep, a quick QR scan, or a card on the terminal. 02 Transparent pricing upfront You see the price before any work begins. No surcharges added at the end of the invoice, no surprises at payment time. 03 Professional service Every transaction is handled cleanly and professionally so you can focus on what actually matters, getting back to your day. Need a locksmith in Singapore right now? Call us anytime. Payment is quick and easy whichever method you prefer. Cash, QR, app, card, we’ll meet you where you are. Call +65 8818 3193 WhatsApp Contact us Ketch Services. 60 Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051 Phone: +65 8818 3193 Email: kenneth@ketch.sg --- # Privacy Policy URL: https://ketch.sg/privacy-policy/ Legal · Privacy Policy Privacy Policy. At Ketch Locksmiths (Ketch Services), we are committed to protecting your personal data and respecting your privacy in accordance with Singapore’s Personal Data Protection Act (PDPA). This policy explains how we collect, use, disclose, and safeguard your information when you visit ketch.sg , contact us, or engage our locksmith and digital lock services. Last updated: 27 April 2026 In this document 01 Information We Collect 02 How We Collect Your Information 03 How We Use Your Information 04 Sharing of Your Information 05 Data Security 06 Your Rights under the PDPA 07 Cookies and Tracking Technologies 08 Data Retention 09 International Data Transfers 10 Changes to This Privacy Policy 11 Contact Us Section 01 Information We Collect We may collect the following types of information: Personal Information: Name, phone number, email address, residential or business address, and any other details you voluntarily provide. Service-Related Information: Details about your locks, doors, digital locks, access issues, photos of premises (taken only with your consent), and service history. Payment Information: We process payments securely through Cash, PayNow, PayLah!, and major credit cards (Visa, Mastercard, Amex, UnionPay). We do not store full credit card details. Website & Technical Data: IP address, browser type, device information, pages visited, and cookies/analytics data to improve your experience. Section 02 How We Collect Your Information Directly from you via phone calls, WhatsApp, email, website contact forms, or when you request a quote or service. Automatically through our website (cookies and similar technologies). From third parties only when you are referred to us or when required for service delivery. Section 03 How We Use Your Information We use your personal data to: Provide and deliver our locksmith, emergency lockout, and digital lock installation services. Respond to enquiries, schedule appointments, and communicate with you. Process payments and issue receipts. Improve our services, website functionality, and customer experience. Send service reminders, updates, or promotional information (only with your consent). Comply with legal and regulatory obligations. Section 04 Sharing of Your Information We do not sell your personal data to third parties. We may share your information only in the following limited circumstances: With trusted service partners (e.g. payment processors, authorised Simon digital lock suppliers, or delivery partners) who assist us and are bound by strict confidentiality. When required by law, court order, or government authorities. To protect the rights, safety, or property of Ketch Locksmiths, our customers, or the public. Section 05 Data Security We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. All data is stored securely and accessed only by authorised personnel. Section 06 Your Rights under the PDPA You have the right to: Access and request a copy of your personal data. Correct any inaccurate or incomplete data. Withdraw consent for the collection, use, or disclosure of your data. Request deletion of your data (subject to legal or legitimate business requirements). To exercise any of these rights, simply contact us using the details below. Section 07 Cookies and Tracking Technologies Our website uses essential cookies to function properly and analytics cookies to understand visitor behaviour. You can manage or disable cookies through your browser settings at any time. Section 08 Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws. Section 09 International Data Transfers Your data is primarily stored in Singapore. If any transfer outside Singapore occurs, we ensure appropriate safeguards are in place to maintain the same level of protection. Section 10 Changes to This Privacy Policy We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically. Section 11 Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please reach out to us: Ketch Services 60 Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051 Phone: +65 8818 3193 Email: kenneth@ketch.sg By using our website or services, you consent to the practices described in this Privacy Policy. --- # Rates URL: https://ketch.sg/rates/ Index 02 / Rates The price you pay before we arrive. These are typical starting rates for the most common jobs. Every estimate we quote is firm before we begin work, not adjusted at the door, not surcharged at the invoice. Request a quote → # Service Starts at Typical scope 01 HDB / condo lockout (damage-free entry) S$ 90 Office hours, single cylinder doors 02 After-hours emergency lockout S$ 180 10pm–5am callouts, surcharge included 03 Mechanical cylinder replacement S$ 100 Supply + fit, common HDB / condo cylinders 04 Deadbolt replacement S$ 100 Supply + fit, single cylinder 05 Mortice lock replacement S$ 150 Embedded mortice, includes alignment 06 Digital lock, emergency opening S$ 150 Non-destructive where possible 07 Digital lock, full removal & replacement S$ 650 Mid-tier replacement unit, fitted 08 Gate lock (HDB metal gate) S$ 150 Hookbolt and mortise locksets 09 Key duplication S$ 20 Standard cylinder keys, per copy 10 Master-keyed system (consultation) Free On-site assessment, written specification Rates exclude GST. Transport fees apply and are quoted separately. Final price depends on hardware selected, door condition, and access. We accept cash, all major credit cards, and PayNow. Receipts are issued within 24 hours. Payment Pay how you’d like. We accept cash, all major credit cards (Visa, Mastercard, Amex), PayNow, and bank transfer. Corporate clients can arrange invoiced terms by request. Cash Visa Mastercard Amex PayNow Bank transfer Invoiced Frequently asked Common questions about our rates. Are after-hours rates higher? Callouts between 10pm and 5am carry a fixed surcharge, included in your written quote before we travel. Do you charge a callout fee? No. If we quote and you decide not to proceed on the spot, you pay nothing. Is GST included? Rates are quoted excluding GST. Receipts are GST-compliant under registration M9-0008879-T. --- # Services URL: https://ketch.sg/services/ Index 01 / Services The full practice, end‑to‑end. Thirteen things we do, every week, across Singapore. Two we are particularly known for. The rest are the steady backbone of a properly-run locksmith service. Request a locksmith → View rates 01 Replacement of traditional locks For locks worn by years, knocked out of alignment, or quietly past their working life. Priority service → 02 Digital lock emergency Opening, removal and replacement of failed smart locks, same-day, every brand. Priority service → 03 Locked out & lost keys Damage-free entry for HDB, condo and commercial doors. 24/7 by arrangement. → 04 Moving house Replace inherited hardware, register fresh keys, secure the perimeter on day one. → 05 Lock maintenance & servicing Annual checks for digital and mechanical locks. Catch the failure before it becomes urgent. → 06 Key management systems Master-keyed and keyed-alike systems, access registers, restricted key cutting. → 07 Mechanical lock installations Specification and installation of new deadbolts, mortice locks, gate locks, padlocks. → 08 Commercial locksmith Retail, F&B, clinics and offices, scheduled around your trading hours. → 09 Short-term rentals Tenant turnover rekeying, lost-key callouts, discreet support for landlords. → 10 On-site security audit An hour at your door, a written report, and an honest specification you can act on. → 11 Car & van door opening Locked out of a vehicle? Damage-free entry for cars and vans, same-day callouts island-wide. → 12 Safe opening Forgotten combinations, dead batteries, lost keys. Safes opened without delay. → 13 Glass door lock servicing Patch fittings, floor pivots and centre locks for shopfront glass doors, serviced or replaced. → How we work Quote first. Open the toolbox second. Every job follows the same shape: a short conversation about the door, a written estimate, then the work. No site fees, no late-night surcharges that arrive at the end of the invoice, no ‘harder than expected’. See our rates → --- # Terms of Service URL: https://ketch.sg/terms-of-service/ Legal · Terms of Service Terms of Service. Thank you for visiting ketch.sg (the “Service”), operated by Ketch Services (Ketch Locksmiths). By accessing or using this Service, you agree to be legally bound by these Terms. If you do not agree, please do not use the Service. Last updated: 27 April 2026 In this document 01 General 02 Proprietary Rights 03 Privacy Policy 04 Restrictions on Use of Materials 05 Disclaimer of Warranties and Liability 06 User Content and Acceptable Use 07 Right of Access 08 Links to Third-Party Websites 09 Links to This Service 10 Dispute Resolution 11 Payments 12 Contact Information Section 01 General 1.1 These Terms of Service may be updated from time to time. We will post the revised version on this page. Your continued use of the Service after such changes constitutes your acceptance of the updated terms. 1.2 These Terms of Service are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore. 1.3, Service Disruptions and Liability. Ketch Services maintains appropriate insurance to cover certain risks, including business interruptions due to property damage, public authority orders, or utility failures, and liability for accidental injury or property damage to third parties. In the event of such disruptions or incidents, our liability is limited to the extent of our insurance coverage. We shall not be responsible for any consequential losses beyond this coverage. 1.4, Service Modifications. Ketch Services reserves the right to modify, suspend, or discontinue any services (including locksmith and digital lock services) at any time due to operational, regulatory, or other circumstances. We will notify customers as reasonably practicable. Section 02 Proprietary Rights 2.1 The Service is owned and operated by Ketch Services, a company registered in Singapore at 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051 (UEN: 53467029J; GST Reg. No.: M9-0008879-T; UKLA Certification: Member No. 8072). 2.2 All content on this Service, including text, graphics, images, logos, software, and other materials (the “Content”), is protected by copyright, trademark, and other intellectual property laws. All rights, title, and interest in the Content belong to Ketch Services or its licensors. Section 03 Privacy Policy 3.1 Our collection, use, and disclosure of personal data are governed by our Privacy Policy, which is incorporated into these Terms of Service. Please review it to understand how we handle your information in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA). 3.2 By using the Service, you consent to the collection and use of your personal data as described in the Privacy Policy. Section 04 Restrictions on Use of Materials 4.1 You may not reproduce, republish, upload, post, transmit, distribute, modify, or create derivative works from any Content without our prior written permission, except for personal, non-commercial viewing. 4.2 Requests for permission should be directed to us at +65 8818 3193 or kenneth@ketch.sg . Section 05 Disclaimer of Warranties and Liability 5.1 The Service and its Content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Ketch Services makes no warranties regarding accuracy, reliability, completeness, timeliness, or fitness for any purpose. 5.2 We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Service, except as covered by our insurance policy in Section 1.3. Section 06 User Content and Acceptable Use 6.1 You are responsible for any content you submit or post (“User Content”). We do not pre-screen User Content and are not liable for it. 6.2 You agree not to use the Service for any unlawful purpose or in any way that violates Singapore law, harasses others, disrupts the Service, or collects personal data without consent. 6.3 We reserve the right to remove or refuse any User Content that violates these Terms. Section 07 Right of Access We reserve the right to deny or restrict access to the Service to any person or from any IP address at our sole discretion. Section 08 Links to Third-Party Websites The Service may contain links to external websites. We are not responsible for their content, privacy practices, or services. Access is at your own risk. Section 09 Links to This Service You may not link to, frame, or mirror the Service without our prior written consent. Section 10 Dispute Resolution 10.1 Any disputes shall first be resolved through good-faith negotiations. If unresolved, the matter shall proceed to mediation in Singapore before litigation in Singapore courts. 10.2 You agree to indemnify Ketch Services against any claims, losses, or damages arising from your breach of these Terms. Section 11 Payments All payments for services (cash, PayNow, PayLah!, or major credit cards) are processed securely. Payment terms are agreed at the time of service and are non-refundable unless otherwise stated in writing. Section 12 Contact Information For questions, complaints, or requests regarding these Terms of Service, please contact: Ketch Services 60 Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051 Phone: +65 8818 3193 Email: kenneth@ketch.sg By using our website or services, you agree to these Terms of Service. --- # Testimonials URL: https://ketch.sg/testimonials/ Index 03 / Testimonials Said about us, in their words. Reviews collected across Google and Facebook, all from people who chose to write something after the door closed behind us. A representative selection follows. Become the next note → 600+ Five-star reviews 5.0 Average rating 90% Repeat or referred 25 yrs Collective experience Featured Three notes that capture the rest. Read on Google → ★★★★★ After-hours emergency “It’s 3pm and I was afraid to wake the wife. He showed up within 40 mins. Had all his tools with him. His silent DeWalt drill saved the night. Attempted to save me money, and tried to get it working but the spring mechanism failed. $150 got me a shiny new lockset. And a true professional with an easy-going demeanour. This chap won’t rip u off…Highly recommended!” CK C. via Google ★★★★★ Digital lock emergency “Got home from a super long flight this morning to find my lock dead and I was stuck outside. Tried calling a few places but none picked up. Found Ken who promptly answered. Ken was very assuring and told me it may take some time but he will get the lock opened. Really appreciate his help. His number is saved in my phone book though I hope I don’t get locked out too often!” June Alexis Leong via Facebook ★★★★★ Lock replacement “Love it when a contractor comes punctually rather than says 10 to 12 and shows up after 12. Had a problem with my door lock. Basically old, over 25 years, so recommended rather than trying to repair, better just to change to a new one, nice one too, not ex. Pity about the old wooden door knob, hard to find now. Fast, efficient, polite, even pleasant to chat with. And English speaking is always a plus!” Ronald Hee via Google Google reviews Read more on Google → ★★★★★ After-hours emergency “It’s 3pm and I was afraid to wake the wife. He showed up within 40 mins. Had all his tools with him. His silent DeWalt drill saved the night. Attempted to save me money, and tried to get it working but the spring mechanism failed. $150 got me a shiny new lockset. And a true professional with an easy-going demeanour. This chap won’t rip u off…Highly recommended!” CK C. ★★★★★ Lock service “Kenneth was professional in the services rendered. Excellent service at a very good rate. Will definitely call him if require his services.” Harjeet Singh ★★★★★ Lock replacement “Engaged Kenneth to replace a lock and he was very efficient and prompt in his work. A friendly and polite person who is easy to deal with!” Benny Soh ★★★★★ Door alignment “Recommends Ketch Locksmiths. I am pleased and grateful with Ken. Great service, my door cannot closed and lock out of alignment, did it fast with little problem. Thanks.” Teo Sherwin ★★★★★ Emergency lockout “Amazing service! Got locked inside my room at 11pm and one of their team members, Kenneth, came in clutch! Will definitely recommend!” Azhar Anuar ★★★★★ Lock replacement “Love it when a contractor comes punctually rather than says 10 to 12 and shows up after 12. Had a problem with my door lock. Basically old, over 25 years, so recommended rather than trying to repair, better just to change to a new one, nice one too, not ex. Pity about the old wooden door knob, hard to find now. Fast, efficient, polite, even pleasant to chat with. And English speaking is always a plus!” Ronald Hee ★★★★★ Lock replacement “Prompt and professional service! Had my broken lock replaced within 2 hrs. Thank you!” Wayne Phua ★★★★★ Digital lock advice “This is my second experience with Ketch Locksmith and all I can say now is, just engage these guys for any service or even purchase on digital locks. Save their number and call on them when you need help. Don’t bother looking elsewhere because they are efficient and reliable. And more importantly, they are honest. You can tell if someone knows their industry well and they really know their stuff so you can trust them to give great advise on your locks.” Celine Wong Facebook reviews Read more on Facebook → ★★★★★ Lock replacement “One morning I am being lock in my house to get out of my home I need Ken’s services immediately he get it done. Give him 5 stars for doing a good job, reasonable charge to replace a new lock.” Sally Yeo ★★★★★ Commercial “Great service. Fast. Locksmith was very professional.” British Malaya Classic Bicycles ★★★★★ Emergency “Kenneth responded bright and early when we got stuck in our bedroom due to an old faulty lock, and replaced it speedily and cheerily. Will definitely use again!” Tris Xavier ★★★★★ Lock installation “Very prompt and polite service. Helped to install a new lock for me very quickly!” Ayaka Takahashi ★★★★★ Digital lock emergency “Got home from a super long flight this morning to find my lock dead and I was stuck outside. Tried calling a few places but none picked up. Found Ken who promptly answered. Ken was very assuring and told me it may take some time but he will get the lock opened. Really appreciate his help. His number is saved in my phone book though I hope I don’t get locked out too often!” June Alexis Leong ★★★★★ Gate lock “I’m very pleased and grateful with Ken’s speedy and efficient service. He fixed the latch of my gate at a very reasonable price, I do not need to change the whole gate at a higher cost. Will definitely use the service again.” Keith Wong A short note We don’t buy reviews. We don’t prompt for them. What you see is what people felt the need to write. Kenneth Wong  ·  Founder Become the next good story. Tell us about the door. We will tell you what it needs, and what it doesn’t. Request a locksmith → Call +65 8818 3193 ---